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Frequently Asked Questions

What can I do if the stream is 'choppy' or buffering a lot?

This can be caused by a number of factors. Some examples are:

1. You don't have broadband internet.

2. Your internet connection is being used heavily by another download.

3. You are listening from overseas (you have more routers to go through).

Most of the time you can stop the buffering problems by either

1. increasing the buffer size in the settings of your media player, or

2. using the low bandwidth stream.

There are also a number of factors outside our control e.g. the general health of the internet (this is most noticable if connecting from overseas). We are also operating from the Victoria University network, and they may have traffic that will take priority over ours. We haven't found this to be a problem so far though.

Can I listen to the live Human FM stream at work?

Here is a few notes for listening to the Human FM internet stream from inside a corporate network. Before continuing please be aware of the following points:

Please be aware of your company policy regarding this type of internet usage. Many companies, especially larger ones, don't allow this kind of usage of their networks as it can cause excessive network traffic. If I was in charge of a large network I wouldn't be too keen on people listening to internet radio on my network. Please respect the IT policy that is in effect at your work place. It is there for a reason.

In some cases it is not possible to listen to internet radio. If it is not allowed by the company policy, it will often also be blocked by the corporate firewall and/or proxy servers. Again, please check your company IT policy.

Right, assuming you can listen to internet radio, the most common issues you will come across are either

1. there is a proxy server on the network, or

2. your firewall/proxy doesn't allow out port 8000 traffic.

My work place or home network uses a proxy server. What can I do?

A proxy server acts as a middle man between your computer and the internet. Your computer requests it's web data (web page, internet stream) from the proxy server which then retrieves the data from the web. This type of setup is in place to provide additional security and in some cases filtering services.

To run the stream with this type of setup, your media player needs to be aware of this proxy server. The proxy setting is normally found in the options of the player under network settings e.g. in Windows Media Player, go to Tools -> Options and then select the Network tab. In the 'Streaming proxy settings' area, ensure that HTTP is set to 'Browser'. This will make Media Player use the same proxy settings as Internet Explorer.

Different media players will have the setting in a slightly different place, but it is usually easy to find if you look for 'Network Settings' or something similar. If you need to manually set the proxy server address, you should be able to find the required server and port information in the settings of Internet Explorer. Go to Tools -> Internet Options, select the Connections tab, and then click the LAN Settings button. The proxy settings for your network should be in there.

My work place or home network has a firewall. What can I do?

Common internet services communicate over certain Internet Protocol (IP) ports e.g. standard web traffic uses port 80, email uses port 25, secure web traffic uses port 443 etc. Our streaming software uses port 8000 (this is a common streaming setup). Corporate firewalls often block ports that aren't needed for business use, port 8000 being one of them.

If this post doesn't get you running or you have any other queries about all this, send us an email and we'll be happy to help you out.